Privacy Policy

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, company name, job title, and professional contact details
• Profile Information: User preferences, settings, and customization options
• Authentication Data: Usernames, passwords (encrypted), and security questions
• Billing Information: Payment details, billing address, and transaction history
• Support Communications: Correspondence with our support team and support ticket information

Usage and Technical Data

We automatically collect certain information when you use our Services:

• Usage Data: Search queries, viewed pages, features used, time spent on the platform
• API Usage: API calls, endpoints accessed, request frequencies, response times
• Device Information: Device type, operating system, browser type and version
• Log Data: IP addresses, access times, error logs, and performance data
• Location Information: General location based on IP address (not precise GPS data)

Service Provision and Improvement

• Providing access to and maintaining our Services
• Authenticating users and processing transactions
• Personalizing user experience based on preferences
• Improving and optimizing our Services
• Developing new features and functionality
• Providing technical support and customer service

Analytics and Business Purposes

• Analyzing usage patterns and trends
• Monitoring and improving performance and reliability
• Detecting and preventing fraud, abuse, and security incidents
• Measuring effectiveness of features and services
• Understanding user needs and preferences

Communications

• Sending service notifications and updates
• Providing information about new features and services
• Responding to inquiries and support requests
• Sending transactional emails and receipts
• Marketing communications (with consent and opt-out options)

Security Measures

We implement industry-standard technical, administrative, and physical security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication procedures
• Regular security assessments and penetration testing
• Employee training on privacy and data security practices
• Network monitoring and intrusion detection systems

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Applicable legal requirements and business needs

AI Training Prohibition

In accordance with our Terms of Service, all data stored or cached from our Services CANNOT be used to train ANY AI or neural model in any way. This prohibition applies to all data types, including but not limited to component specifications, pricing data, technical information, and metadata.

Cloud Infrastructure & Data Storage Locations

PartSense utilizes various cloud infrastructure providers, including Google Cloud Platform (GCP), to store and process data. As a result:

• Your personal information may be stored and processed in various countries, including but not limited to:
• Canada (PartSense headquarters)
• United States (Google Cloud data centers)
• Other regions where our cloud service providers operate
• Data may be transferred across international borders as necessary to provide our Services
• We utilize redundant storage in multiple geographic regions to ensure service reliability

International Data Transfer Safeguards

When transferring personal information across international borders, we implement appropriate safeguards:

• Contractual safeguards with third-party service providers
• Data processing agreements that comply with applicable privacy laws
• Technical security measures to protect data during transfer
• Selection of service providers with strong privacy and security practices

International Privacy Regulations

While we are a Canadian company primarily governed by PIPEDA, we respect and aim to comply with other major privacy regulations that may apply to our global users, including:

• European General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable national or regional privacy laws

The specific rights available to you may vary depending on your location and applicable laws.

Third-Party Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services, conducting business, or servicing you. These providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect and use your information solely for the purposes for which it was disclosed.

Examples of service providers include:

• Cloud hosting and infrastructure providers (like Google Cloud)
• Payment processors and billing services
• Customer support and ticketing systems
• Analytics and monitoring services
• Email delivery and communication services

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose information if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public
• Protect against legal liability

Business Transfers

If PartSense is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Common Privacy Rights

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information in certain circumstances.
• Right to Withdraw Consent: You can withdraw consent for collection, use, or disclosure of your information at any time.
• Right to Object: You may object to certain types of processing of your personal information.
• Right to File a Complaint: You have the right to file a complaint with the relevant supervisory authority in your jurisdiction.

Managing Your Information

You can exercise your rights and manage your information through:

• Account Settings: Update your profile information and preferences in your account dashboard
• Email Preferences: Manage your communication preferences or unsubscribe from marketing emails
• Privacy Requests: Submit formal privacy requests by emailing our privacy team at [email protected]

What We Use

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and improve the functionality of our Services. These technologies collect information such as your browser type, operating system, IP address, pages visited, and time spent on our Services.

Types of Cookies We Use

• Essential Cookies: Required for basic functionality and security features
• Functional Cookies: Enable enhanced functionality and personalization
• Analytics Cookies: Help us understand how users interact with our Services
• Authentication Cookies: Maintain your login session and security

Cookie Management

You can control cookies through our Cookie Preferences center. You can open it at any time using the button below, or by clicking "Cookie Settings" in the website footer.

Manage Cookie Preferences